Withdraw

In the mobile main menu, choose Withdraw in order to cash out funds from your Moneymailme account.

Without having a bank account defined, there is no possibility to withdraw. Note that without having the account personal information updated in My account, there is no possibility to define a bank account.

Press on Tap to set account details bottom button to define your bank account.

Option 1: IBAN. This option implies providing: Account holder name and IBAN.

Option 2: Great Britain (GB). This option implies providing: Account holder name, Account number and Sort code.

Option 3: United States (US). This option implies providing: Account holder name, Account number, ABA and Account type (checking or savings).

Option 4: Canada (CA). This option implies providing: Account holder name, Bank name, Institution Number, Branch Code and Account number.

Option 5: Other. This option implies providing: Account holder name, Country in which the account resides, BIC and Account number.

Note: that the name associated to your Moneymailme account must be the same as the account holder name. In other words, you cannot withdraw money to another person’s account.

Defining a bank account is a one-time action. You can always change your bank account later on in case you wish to withdraw funds in another owned bank account.

Enter the amount you wish to cash out and press the button Withdraw situated on the bottom of the page.

You will be asked to provide the security code that you have received per email when you have created your Moneymailme account. If you have forgotten it or lost the email, follow steps as explained in Change security code section. As a confirmation, you will receive an email with a notification that a withdrawal request was made.

Note: This is a transaction on your account. See Transactions section for more details.

The withdrawal request will appear as processed in your transactions list, with your balance being updated immediately. However, it will actually be processed in maximum 48 hours working hours. In case of problems with the payment processing, your Moneymailme account will be refunded.

Note: The minimum amount to withdraw within a transaction is the following (depending on your wallet currency): 20 EUR, 20 GBP, 20 USD, 20 CHF, 80 PLN or 280 ZAR.

Note: The maximum amount to withdraw within a transaction is the following (depending on your wallet currency): 500 EUR, 500 GBP, 500 USD, 500 CHF, 2000 PLN or 7000 ZAR.